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4.9 ★★★★★
Based on 26 reviews
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Product Reviews
★★★★★ 1
Love & Hate at the same time
Style: WF-4830, Set: DUAL TRAY (500 sheets)/FAX/ADF/PRINT/COPY/SCAN
I installed, connected to the internet, everything was smooth and the 1st day I printed doc, scanned, sent air etc etc etc, and it was working absolutely great. Next day started asking to perform updates, then it was disconnected to the air computer, I couldn't scan, I connected a cable directly and it didn't work either, becae a nightmare and as last resource, I had to scan through a usb device and then connect to the computer back and forth. Then next days, it was always for updates, downloading more date on my computer as well update the printer, it is like they are spying everything you do with a printer, I just want to use it to print/scan/copy documents or any other info, if it is working just find the 1st day, why these companies begin with harassing the buyer with all these daily updates or connecting hundreds of things to make it work. It was much easier in the past, you just install the program of the printer with a CD and that was it! I had one of those printers before this one and it worked for 12 consecutive years with NO PROBLEMS whatsoever. And the last problem is that IS NOT WORKING AT ALL, I had to stored the printer computer and all my office equipment for 6 months and I plugged in everything and the printer asked for new cartridges, I took them out and they are still full of ink, my fingers completely colored & stained are witnesses & now it says use Epson Support code error 031006 ?!?!?!?!?! There is not a web/ph/any kind of information where do I need to go, I barely use the printer at all, it still has some of the protection plastic and it is already damaged. What a pain. Seriously they should at least add who or where we can ask for help. Now AGAIN buying a new printer because for sure EPSON IS NOT GOING TO HELP ME :((((
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Reviewed in the United States on March 19, 2024
★★★★★ 5
Beats my HP in every phase for less money
Style: WF-4820, Set: 1. SINGLE TRAY (250 sheets)/FAX/ADF/PRINT/COPY/SCAN
Excellent printer. Scans quickly and quietly. Prints nice quality. Set up was a little problematic but i think mostly from operator error.
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Reviewed in the United States on May 21, 2026
★★★★★ 5
Great printer...I thought
Style: WF-4820, Set: 1. SINGLE TRAY (250 sheets)/FAX/ADF/PRINT/COPY/SCAN
This unit has really great reviews and many from small biz owners who say it works great and lasts. I've had it for a month and I'm really happy with it. It's much better than my last one. If it lasts as so many other reviews say, it's a great purchase.
**UPDATE**
Loved this printer. Only used it a few times. On the 3rd month, I pushed the button to turn on the printer and there was no response at all. I tried everything. Checked all connections and the outlets. It would not turn on at all. I was out of the return window with Amazon, so I called Epson. They told me they are sending a unit to me and to return mine with the box and label in the shipment. But they said they are NOT SENDING A NEW UNIT, BUT A REFURBISHED UNIT! I am not at all happy about this! I purchased a new printer, not a refurbished printer, and I want a new one! So, I'm really unhappy with Epson right now.
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Reviewed in the United States on November 6, 2025
★★★★★ 1
Not a good choice.
Style: WF-4820, Set: 1. SINGLE TRAY (250 sheets)/FAX/ADF/PRINT/COPY/SCAN
I recently purchased this printer with high hopes of a reliable and efficient printing solution. Unfortunately, my experience with this printer has been nothing short of a nightmare.
Connectivity Woes:
The most glaring issue is its abysmal Wi-Fi connectivity. Despite being placed right next to the router, the printer consistently displays a "Poor Wi-Fi Connection" message. This is in stark contrast to all other devices in my home, which work seamlessly with the Wi-Fi network. Even my old laser printer, which is placed close to the same location, functions without any connectivity hiccups. It's baffling how a modern printer can struggle so much to maintain a stable Wi-Fi connection.
Scanning Nightmares:
The scanning functionality of this printer is equally disappointing. The user interface is far from user-friendly, making it a daunting task to set up scanning to email or computer directly from the printer. This is a basic feature that should be intuitive and hassle-free, but instead, it's a convoluted process that requires unnecessary effort and time.
Ineffective Customer Service:
I reached out to customer service in hopes of resolving these issues. While they guided me through a reset process, the solutions they provided were only temporary fixes. The problems resurfaced shortly after, leaving me back at square one. It's frustrating to invest in a product only to find that the customer service solutions are inadequate and short-lived.
Comparative Performance:
What's more perplexing is that my older laser printer, which is from a different brand, continues to perform flawlessly in terms of connectivity and scanning capabilities. This stark contrast highlights the subpar quality of the Epson.
Final Verdict:
I'm deeply disappointed with this printer and regret this purchase immensely. Its inability to maintain a stable Wi-Fi connection, along with the cumbersome scanning setup and unsatisfactory customer service experience, make this printer a headache rather than a helpful device. I strongly advise against considering this printer if you value reliable performance and user-friendly features. Save yourself the frustration and explore more dependable options on the market.
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Reviewed in the United States on August 10, 2023
★★★★★ 5
Easy set up on USB cable. Works as expected on my Windows 11 computer
Style: WF-4820, Set: 1. SINGLE TRAY (250 sheets)/FAX/ADF/PRINT/COPY/SCAN
I got this Epson All-In-One printer for my work. I had been using HP printers for years. I started having problems with paper handling on them. Things like getting a paper jam error when there was not paper jammed in it. I decided to try an Epson for a change. I have had the printer now for three weeks. So far it has worked great. Easy to set up on my Windws 11 computer. Works great for printing and for scanning. I have it set up by USB cable because I don't have reliable wireless internet in that part of the building. No issues with the USB configuration. Ink usage seems good so far. Ink on any printer is expensive, but that was expected. I would recommend this printer.
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Reviewed in the United States on March 28, 2026